• All returns including exchange & return for a refund must be postmarked within 30 days of receipt.
• The returning shipping cost is the buyer's responsibility except for wrong items, defective items, or Free Return eligible items or locations.
• Before returning the item(s) to us, please contact us to obtain the RMA (Return Merchandise Authorization) number.
• Without the return receipt with the RMA number will cause a delay to process the refund & exchange.
• All returning items must be unopen, unused, and undamaged with the original package.
• The returned item without the original box or package will be subject to a 15% restocking fee.
• If the item is returned after 30 days, no refund will be issued. The item will be returned to the buyer or will be donated to charity.
• If the item is returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', the Shipping cost including Standard, Expedited & Express Shipping cost will NOT be refunded.
• If any free shipping items are returned due to 'Wrong Address', 'Unclaimed', 'Undeliverable' or 'Refused', they will be subject to a 15% restocking fee.
• The returns including refund & exchange will be processed within 2-5 business days after we receive the item back.
• If the return is caused by a manufacturing defect or receiving the wrong item(s), we will be fully responsible for the returning shipping cost.
• Solved Skincare reserves the right to limit the number of returns.
• All purchases made with partial or complete gift certificates or eGift cards are not refundable.
• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• We do not accept returns for any promotional sale items, promotional giveaway items, or some health, and personal care items.
Please obtain a tracking number for your returns. In case the returned items are lost without the tracking number, we are not responsible for a refund or exchange.
In case the returned item is lost or missing, the tracking must be shown as 'Delivered' to our return department's zip code (postal code) to be covered.
Any missing packages or damaged or defective items must be claimed within 14 days of the postmarked delivered date.
Please send the item to the return address below.
Solved Skincare Return Department
11F. Dong-A bldg. 88, Da-dong,
Jung-gu, Seoul, South Korea 04522
Phone: +82 2 779 8800